

- Location
- Murfreesboro, Tennessee, United States
- Bio
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Goal-oriented Business Administrator and Human Resource focused on delivering exceptional behind-the-scenes management of support services. Coordinate effective schedules, recruitment, hiring, and administer contracts. Maintain team efficiency by independently solving routine and complex problems.
- Portals
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Herndon, Virginia, United States
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- Categories
- Operations Project management Product or service launch
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Work experience
Claim Associate
State Farm Insurance
Murfreesboro, Tennessee, United States
January 2012 - Current
• Handling incoming claims to Subrogation, seeking recovery from other insurance companies and/or parties who are at fault for the damage to our insured’s property.
• Maintained great work product while maintaining customer focus in providing remarkable customer service.
• Performed the highest leading associate amongst my team and top leading within the department in overall metric results.
• Able to negotiate with other insurance companies on increasing their initial offers to us resulting in a higher recovery.
Data Tech Support
Verizon Wireless
Murfreesboro, Tennessee, United States
October 2003 - January 2012
• Handling incoming calls from consumers needing assistance with troubleshooting problems with data access on their smartphone or making and/or receiving calls.
• Assisted customer service representatives with complex calls that they were unable to resolve by being a lesion for the representative and customer.
• Completed the A+ Certification course but chose another direction in my career path instead of taking the exam and being certified.
Department Manager
Lowe's Home Improvement
Murfreesboro, Tennessee, United States
April 2000 - October 2003
• Department Manager of Plumbing overseeing 3-4 employees within the department.
• Kept floor stock shelved and pulled to the front for customer view; maintained stock levels and display ends at the end of the aisles.
• Met and maintained sales goals for the department monthly which was exemplified by making department manager monthly bonuses.